Remote monitoring enables Key Solutions to oversee and potentially solve problems you encounter with your network at our offsite location. Our Remote Management Service Center can connect with your distributed computing environment, regardless of complexity or geography. We offer secure, state-of-the-art facilities to provide client support whenever it is needed. This remote capability makes it possible for our specialists to be “on it” immediately, decreasing lead time and loss of productivity.

How it works… When a problem surfaces, no matter where or how major, our remote management team will attempt to find the solution immediately from our Remote Management Service Center. Key Solutions’ on-demand remote management specialists provide support via telephone, help desk and other remote means. They can monitor and manage your IT environment while enhancing efficiency and performance potential. If the remote management team is unable to fix a problem remotely, we will dispatch a certified field engineer to the trouble location.

How You Benefit… With Key Solutions’ remote management, you benefit from increased availability, reduced down time, improved productivity and the ability to focus on your changing business rather than tactical events. With our flexible, tiered approach, you can choose the remote management service level that best meets your organization’s needs. By outsourcing Key Solutions’ expertise in network and systems management, you have more time to focus on your core business objectives.

Integration… Our remote management services can be integrated with other services to give you comprehensive problem management on a corporate-wide basis.